Smartnumbers Inc. ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at www.smartnumbers.ca and those who engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario, Canada.
By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Contact information: Your name, email address, phone number, and company name when you submit our contact form or communicate with us directly.
- Enquiry details: The content of messages you send us, including information about your business and the services you are interested in.
- Client information: If you become a client, we may collect additional business and financial information necessary to provide our services.
Information Collected Automatically
- Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
- Device and browser information: Your IP address, browser type, operating system, and device identifiers.
- Cookie data: Information collected through cookies and similar tracking technologies. See our Cookie Policy for details.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our services
- To provide, manage, and improve our business coaching and CFO services
- To send you relevant information, updates, or newsletters (with your consent)
- To comply with legal and regulatory obligations
- To protect the security and integrity of our website and business
- To analyse website usage and improve user experience
3. Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: Where you have provided explicit consent, such as when submitting our contact form or subscribing to communications.
- Contractual necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request prior to entering a contract.
- Legitimate interests: Where processing is in our legitimate business interests, such as improving our services and communicating with prospective clients, provided these interests are not overridden by your rights.
- Legal obligation: Where we are required to process your information to comply with applicable law.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: Trusted third-party service providers who assist us in operating our website or conducting our business (e.g., email service providers, website hosting), subject to confidentiality obligations.
- Professional advisors: Lawyers, accountants, or other professional advisors where necessary.
- Legal requirements: Where disclosure is required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to appropriate confidentiality protections.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and general enquiry records are typically retained for a period of three years. Client records are retained for a minimum of seven years following the end of the engagement, in accordance with applicable professional and legal requirements.
6. Security of Your Information
We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Withdrawal of consent: The right to withdraw consent to processing at any time, where processing is based on consent.
- Complaint: The right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at joseph@smartnumbers.ca.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: